Customer Privacy Policy and Cookies

Customer Privacy Policy

At Al Maamari Tours, we are fully committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your personal information in compliance with Royal Decree No. 6/2022 – Personal Data Protection Law (PDPL), applicable in the Sultanate of Oman since 13 February 2023.

 1. What personal data do we collect and why?

We collect only personal data that is strictly necessary to deliver our services, ensure your safety, comply with local regulations, or assist in case of emergencies. Depending on the nature of your trip and the services requested, we may collect:

  • Full name, nationality, email address, and phone number

  • Passport and/or driving license copies

  • Travel details (flight information, arrival/departure times)

  • Accommodation preferences and emergency contacts

  • Medical information or food allergies (only when relevant)

  • Additional information (e.g. credit card details, if required for rental car)

We use this data to:

  • Process travel arrangements (hotels, guides, transfers, rental cars etc.)

  • Ensure your health and safety during the trip

  • Contact you and/or your emergency contact with relevant updates or in case of emergency

  • Improve your travel experience through personalized service

 2. How do we collect your data?

We collect your personal data in a transparent and respectful manner, mainly through:

  • Direct communication via email or WhatsApp (with your consent)

  • Submission of guest forms prior to booking

  • Voluntary information shared during the planning process

  • Our website contact forms or inquiry system

We only collect data directly from you or from someone authorized to act on your behalf (e.g. a travel agent or family member).

 3. Who has access to your personal data?

Your data is handled exclusively by authorized team members of Al Maamari Tours. All staff involved in processing personal information are trained in data protection and confidentiality. Data access is restricted and monitored internally.

We do not sell or rent your information. We only share your data with trusted service providers (e.g. hotels, drivers, guides) when necessary to deliver the requested services—and always with discretion.

 4. How do we protect your data?

We take your data security seriously. Your personal information is:

  • Stored securely on password-protected devices and systems

  • Backed up regularly to prevent accidental loss

  • Accessed only by relevant staff for operational purposes

  • Not retained longer than necessary (sensitive data is deleted after 12 months unless required by law)

  • Never shared with third parties for marketing or commercial purposes

If we are ever legally required to disclose data (e.g. by court order or official request), we will do so in full compliance with PDPL.

 5. Your rights

As a data subject, you have the right to:

  • Access and review the data we hold about you

  • Request correction or deletion of your data

  • Withdraw your consent at any time

  • Object to the processing of your data, where applicable

To exercise your rights, please contact us.

 6. Communication and updates

This Privacy Policy is made available to all guests upon request and is published on our website. If any significant changes are made to this policy, we will notify affected clients via email or official communication channels.

Cookie Policy

At Al Maamari Tours, we use cookies to enhance your browsing experience and improve the functionality of our website. This Cookie Policy explains what cookies are, which types we use, and how you can manage them.

 What are cookies?

Cookies are small, simple text files that are stored on your device (computer, phone, or tablet) when you visit a website. They help the website remember your preferences and actions, improving your experience.

 Types of cookies we use

1. Functional Cookies
These are essential cookies required for the website to function properly. They remember your preferences during the session (such as language or forms you filled in) and are deleted once you close your browser.

2. Analytical Cookies
We use Google Analytics to collect anonymous statistics about website usage, such as which pages are most visited and how users navigate through the site. This helps us improve the content and structure of our website. Your IP address and personal data are not shared with Google, and we have disabled data sharing for other Google services.

3. Social Media Cookies
Some pages on our website display content from platforms like YouTube or Facebook. These third parties may place cookies on your device to recognize your login status or collect usage data. Please refer to their own privacy and cookie policies for more details.

Managing cookies

You can disable or delete cookies at any time by adjusting your browser settings. However, please note that some parts of our website may not function correctly without cookies.

Instructions for managing cookies can be found here:

Contact

If you have any questions about our Cookie Policy or how we use cookies, please contact us.